✨ IT Service Desk Administrator ✨
💡 The Role:
We are looking for an energetic and passionate IT Service Desk Administrator who will monitor, maintain, and provide high-quality systems support to the company’s departments. You will be responsible for managing and resolving IT-related issues/queries in an efficient and effective manner. You will also be involved in the company’s other IT projects as required. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment!
🛠️ Main Responsibilities:
- Ensure proper and smooth operation of the MT4 and MT5 trading platforms.
- Install, replace, and configure computer hardware, operating systems, trading platforms, and applications.
- Troubleshoot hardware and software conflicts and repair or make adjustments when necessary.
- Install and troubleshoot Windows-based systems.
- Work with Microsoft, GSuite, and cloud technologies.
- Assist with the administration of Windows operating systems and the Azure Portal.
- Perform routine audits of systems and software, and resolve any problems identified.
- Administer the company’s ticketing system and respond to staff requests within the agreed SLA, logging all IT support helpdesk calls in the ticket system.
- Monitor our systems using monitoring tools.
- Provide guidance, support, and training to staff on IT-related issues.
- Liaise with external associates to solve any problems.
✅ Main Requirements:
- University Degree in Information Technology, or any other relevant field.
- Experience in a similar position will be a major plus.
- Ability to work a shift schedule.
- Excellent problem-solving and troubleshooting skills.
- Proactive and efficient with strong organizational skills.
- Ability to multitask, prioritize, and work independently.
- Provide fast, polite, and efficient responses to all staff.
- Knowledge of Windows 10/2012/2016 (macOS knowledge is considered a plus but not a must).
🌟 Benefits:
- Attractive remuneration package.
- Intellectually stimulating work environment.
- Continuous personal development and international training opportunities.
🚀 The Hiring Experience:
- Let’s Connect – Intro Chat with Talent Acquisition.
- Deep Dive – First Interview with Your Future Team.
- Final Connection – Final Interview.
All applications will be treated with strict confidentiality!